What is call forwarding in Crelate?
Call Forwarding is enabled for our L2 and higher SMS customers and will give you the capability to route any calls to a number of your choice. If this is disabled, you may instead adjust a Voice Message below which will read an automated script that can be adjusted.
As a use case for Call Forwarding- I have been sending SMS messages with a candidate in my database and he/she as a result, gives me a call. Because this number is for SMS only, you may redirect those calls directly to a number of your choice.
- To enable, navigate to Settings | Text Message and toggle the Call Forwarding option to ON.
- You will then view the below prompt. (Please note: 500 minutes will be included for our L2 and higher customers). Next, add your number and save above.
- To complete the process, simply add in the number of your choosing via the Forwarding Number section.