Crelate's Email Campaign feature is included in our Business level subscriptions. Professional and Business subscribers may either purchase or upgrade their email campaigning at an additional rate. Please see rate information here: How to Purchase Crelate's Email Campaign
For a video overview of this topic, you may navigate here to our guide: Video: Creating and Managing your Email Campaigns
Creating Email Campaigns
There are three primary ways to create an email campaign in Crelate:
- From the 'Contacts' tab, you may select several contacts at once and utilize the drop down menu from the top of your screen to 'Start Campaign'
- From Search, you can run a keyword search or open a saved search to select some or all contacts to start a campaign.
- From the 'Campaigns' tab you may create a campaign by selecting 'New' in the top left corner.
After beginning your campaign, you'll be prompted to create a name prior to moving to the next step. On the following page, you will add contacts from lists or saved searches using the Green symbol. You may also add individual contacts to the campaign from the 'Additional Contacts' section. You may choose to exclude specific contacts or lists from your campaign in the exclusions section using the Green symbol on the right as well. Once complete, select 'Next.'
Sending an Email Campaign
To send an email campaign, you'll be required to enter text in the From, Subject, and Body of the email. You may choose to begin drafting the email you wish to send or choose from an existing template. To choose an existing template, please use the magnifying glass symbol in the template field. Before sending the campaign, you do have the option to send yourself a test copy of the email to confirm formatting and hyperlinks are correct.
Once you have hit 'Send' you will want to confirm and hit OK.
To review the campaign you just sent, you will want to access the Campaigns option from the left of your Crelate. In this view, there are two tabs Email Campaigns and Outbox Queue.
Email Campaigns Tab
From this tab, you can double click into any previously sent campaign to review any unsubscribes, open, and clicks that have occurred. You will notice a list of recipients below. You may apply filters to your view using the quick filter tiles if you wish to see only those emails which have bounced, for example. You can also select 'view template' to review a copy of the email that was sent out.
Outbox Queue Tab
You may select the tab for 'Outbox Queue' to review status of sent mail. In the outbox queue, you will be able to see any campaign actively sending and any in a paused status. You may also click these icons to pause or cancel a campaign.